Help & FAQs

About Party Kiosk

Party Kiosk have been trading for 8 years online. We are not dropshippers - we hold all our own stock. If you make a purchase off one site and then make a purchase off another of our sites, please let us know so we can send items off together and refund any extra postage you may have paid.

We believe we can make your party a more colourful and entertaining experience with our vast range of party tableware and decorations. Enjoy!

Which payment methods do you accept?

• All main Credit/Debit Cards through a secure payment processor SagePay - no account necessary.
• We also accept payments through PayPal.
• We do not accept any other form of payment.

You DO NOT need to have a PayPal account in order to use their service. You will be redirected to their secure checkout where you can pay via your credit or debit card, or your PayPal balance if you DO have an account.

Tips for using Credit/Debit cards online?

Payment is taken straight away when the order is successful via the card processing method. We do not withhold payments and a contract is only formed once we have dispatched the order, as per the distance selling regulations. You must use the exact registered address of your card and have it with you when making a purchase. If any details are incorrect, your payment will be declined. You can use an alternative delivery address if required.

Also ensure that your email address is correct and your telephone number does not have too many digits, as this to can result in a payment failure. These strict rules are in place for the safety of the buyer and by being careful when filling out details will result in a seamless order.

Site Security

We take security very seriously. This means that all your details are kept confidential and the site is hacker safe. Nobody will ever see your credit card details outside of our payment processors, not even ourselves.

Our payment processors are SagePay and PayPal. Both these services provide 100% secure servers to process your payments. Look for the padlock sign or the 'https' sign in the top of your browser when making a payment to check that our site is secure.

Delivery Information

Please see our Delivery Information page for full details.

Our Business Hours

As we are a business, we only operate normal working days, Monday to Friday, 9.00am to 4.00pm. If you have any queries, then please email using the form on the contact page. We are not open bank/public holidays or weekends and dispatching of goods does not take place on these days either.

How To Contact Us

If you need to contact us over any problem, then please check our contact page for full details.

Order Not Received?

Orders are dispatched on day of purchase, nor next working day. You will receive a dispatch email giving you full details of how your order was dispatched and when you can expect to receive it.

If you require a tracking number, you will need to do this via email only.

If your order was dispatched via Royal Mail you need to contact your local delivery office as that is where your order will be held if you were not in to accept or sign for it. Speak to your postman if he leaves it with neighbours if you do not wish this to happen. This is out of our control, but a call to your delivery office will get everything sorted quickly. Please be aware, when going to your Royal Mail delivery office, they will need to know the exact name and address as it appeared on your invoice as this is what we use.

Incomplete Information on Order

We will not dispatch goods if there is a query over the address. If we are not happy about an address, then we reserve the right to refund and cancel the order. An alternative address may be provided BUT this can only be done when the order is placed.  If a customer provides us with the incorrect address, it is up to the customer to collect goods from incorrect address and not the sellers.

Schools / Colleges

If you are a School or College then you can create an account which will entitle you to some great discounts. We also offer Free Delivery for all your orders. To quality, please sign up for a new account and then send us an email with your name, address etc. We will then set up an account for you. You can pay with a debit/credit card online, over the telephone or pro-forma. Please note, you must email us separately and wait for us to respond to your request before discounts are applied.

Can I have a trade account?

We offer trade accounts to select customers. To apply for one, please contact us to explain why you would like one and give details of your business. We may ask you for more information before granting you a trade account with us. We will provide you with terms and conditions for our trade users if your application is successful.