Delivery Information

Most of our orders are received within 6 days, but please read carefully.

Orders are dispatched Monday to Friday only. Delivery times are estimated and include WORKING DAYS only, not weekends or bank holidays. We are unable to stipulate to a timed delivery for any order, which can be from 8.00am to 7.00pm.  We do not guarantee, or cannot offer a guarentee, of the time your order will be delivered.  This is beyond our control.

 

For Customer Convenience we use Parcel Force for our 24 and 48 hour delivery methods.  If no one is able to sign for your order, you can choose to pick it up from your local Post Office if a card is left.  Please check the attempted delivery card for further details.


Our Delivery Charges

• SPEND OVER £6.95 for Free Standard 7 Day Delivery
• £1.49 for orders up to £6.95 in value. Delivery up to 7 days. All UK addresses.
• £3.95 Express Delivery 3-4 days. All UK addresses.
• £8.49 UK 48 Hour Express Delivery.
• £9.95 UK Next Day Delivery (order before 12.00pm, Mon - Thurs). UK Mainland only, below Edinburgh.
• £26.00 Highlands and Islands (Isle of Wight and Isle of Man), Northern Ireland - 2 Day Express.
• £25.95 Saturday UK Mainland Delivery.
  
  Our orders require a signature. Please ensure someone will be around to sign for it or use a work address if available.  Orders may be left with a neighbour or safe place but this will be at customers own risk.  We do not offer timed deliveries.

Next Day Delivery is available on orders placed Monday to Thursday by no later than 12.00pm from receipt of payment.

Order before 12.00pm on:	Delivery will be on:
Monday	Tuesday
Tuesday	Wednesday
Wednesday	Thursday
Thursday	Friday
Friday	Monday
Saturday	Tuesday
Sunday	Tuesday

If payment is made after 12.00pm then delivery will be a day later. ie. order made after 12.00pm on a Monday, delivery will be Wednesday, and so forth.

If your order is placed beyond 12.00pm on a Thursday or all day on Friday, it will be delivered the following Monday (if not a bank holiday). Delivery can be any time between 8.00am and 7.00pm and we are unable to give any further advice. All efforts will be made to deliver your order by the courier, but may obviously be delayed by unforeseen circumstances.

If an order is refused by the customer, the cost of postage back to ourselves will be bourn by the customer, and will be taken out of the refund amount - £5.95.

Next Day items are usually, but not wholly, delivered by Parcel Force or Royal Mail. Please visit the Royal Mail website to use their tracking service.


Next Day Delivery is UNAVAILABLE in the following areas:

• TWO DAYS FOR THE FOLLOWING POSTCODES: AB31 - AB3, AB9, AB22 - 23, AB30, DD1 TO DD5, DD7 - DD11, KY13, PH2, PH11 TO PH14. Postage costs are the same as UK Mainland.
• TWO DAYS: The following postcodes do NOT come under UK Mainland and therefore you must choose UK Scottish Highlands: AB31 - AB38, AB41, AB43-45, AB51-56, FK10-21, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, HS1-9, KA27-28, KW1-3, KW5-17, PA20-38, PA41-49, PA60-78, PH1, PH5-26, PH10, PH15-26, PH30-44, PH49-50, ZE1-3.
• TWO DAYS: Northern Ireland using the Northern Ireland postage option.
• TWO Days: Isle of Wight, Isle of Man, Choose 2 day delivery option.

We reserve the right to use Royal Mail Recorded Delivery Service for anyone living in the above areas but who does not choose the correct postage. We will not send Special Delivery or via Courier if a packet is over 5kg in these circumstances. Please ring for clarification if you are unsure of these options.

We provide an estimated date that your goods should be delivered on. If you are needing your items within 8 days, we strongly recommend that you opt for our express service. We cannot be bound by this date and if your goods arrive later than anticipated, the refund policy will apply.Deliveries can be disrupted through weather, industrial action or force majure for which we are not liable.

The single most important feature of your delivery address is the correct postcode. All postal delivery companies use the postcode to send the parcel. If your item has the incorrect postcode, however small the mistake, it will have a severe impact on the time of delivery. We cannot be held responsible for any mistakes that buyers make with regard to addresses.


International Deliveries:

At this time we DO NOT delivery internationally.

For a comprehensive list of our full terms and conditions, please visit our Terms & Conditions page.